AUTO REPAIR AND MAINTENANCE - PROGRAM TO REDUCE CONSUMER LOSS

This is the summary report of a NHTSA Task Force that studied consumer losses in auto repair and maintenance. It contains an analysis of the problem and a description of alternative action programs for reducing losses. The Task force systematically analyzed the repair process and estimated that consumers lose about $20 billion annually due to improper or unnecessary repair and maintenance practices. The losses consist of wasted repair expenditures, wasted fuel, avoidable accidents and pollution, and reduced car life. An initial set of remedy categories was prepared and included: diagnostic inspection, vehicle standards, consumer information on vehicles, and state and local actions (model laws, rating of repair facilities, complaint handling systems, and education). Except for consumer information on vehicles which is being studied separately under Title II of the Motor Vehicle Information and Cost Savings Act, the Task Force identified and evaluated 22 potentially effective and feasible remedies involving Federal, state, local or private action. The Task Force defined 12 alternative action programs (packages of one or more of the remedies) with estimated benefits ranging from approximately $1.5 billion to $8.3 billion.

  • Corporate Authors:

    National Highway Traffic Safety Administration

    Office of Program Development and Evaluation, 1200 New Jersey Avenue, SE
    Washington, DC  USA  20590
  • Authors:
    • Ephraim, F G
    • Kahane, C J
    • LAHEIST, W G
  • Publication Date: 1978-5

Media Info

  • Pagination: 104 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00181328
  • Record Type: Publication
  • Source Agency: National Technical Information Service
  • Report/Paper Numbers: DOT-HS-803-355 Tech Rpt.
  • Files: NTIS, TRIS, USDOT
  • Created Date: Sep 27 1978 12:00AM