METRO DE MADRID LINE 12 (METROSUR): A NEW OPERATIONAL MANAGEMENT MODEL

The Metro de Madrid underground rail network has doubled in size since 1996, against a backdrop of substantial economic progress in the region. The enormous expansion project took eight years to complete, and the results show a sharp rise in the comfort and quality levels in the design of new stations and new trains, together with vast improvements in operational reliability. The article describes the new station service model that hinges on the key figure of the supervisor who performs three distinct roles: station commercial supervisor, mobile commercial supervisor, and remote control center supervisor. The new model requires mobile and efficient supervisory, maintenance and security management along with new technologies. The developments are not expected to require any major changes to existing infrastructure. Metro de Madrid's ultimate aim is to ensure an even better service to users, greater security, and more rapid response to incidents.

Language

  • English

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Filing Info

  • Accession Number: 00986810
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Feb 18 2005 12:00AM