One of the most elusive aspects of public assistance to independently operated transit services has been the development of incentives to the operator to provide quality service on a cost-effective basis. To deal with this, the New Jersey Department of Transportation proposed an incentive program which would provide monetary rewards or penalties to companies depending on the quality of service provided. This paper presents the essential elements of that program which were developed as part of an overall study to revamp the method that NJDOT follows in providing operating assistance to independent carriers in the state. The incentive system recommended is keyed to three principal areas that are perceived by transit users to be important--1) condition and cleanlines of the bus, 2) courtesy and driving skills exhibited by the bus operator, and 3) on-time performance. For each of these areas, surveillance procedures have been developed and rating forms designed to relate field observations to a numerical scoring system. The scoring system weights each survey element by its estimated relative importance as compared to all other elements. The program calls for each carrier to be rated quarterly in all three areas, and a method is described for translating a compary's overall score for a quarter into a monetary reward or penalty. /Author/

Media Info

  • Media Type: Print
  • Features: References; Tables;
  • Pagination: pp 47-51
  • Monograph Title: Recent developments in bus transportation
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00178758
  • Record Type: Publication
  • ISBN: 030902692X
  • Files: TRIS, TRB
  • Created Date: Aug 19 1982 12:00AM