ANALYSIS ON INFORMATION PROVISION NEEDS USING CUSTOMER SATISFACTION INDICES
There have been several projects recently in terms of real-time information provision on bus service, most of which have shown technical possibility, while existing and latent passengers' needs and satisfaction have not been identified so far. In this paper, using the data of a questionnaire survey in conjunction with real-time information provision demonstration project, potential needs and evaluation on real-time information provision are analyzed where some Customer Satisfaction Indices are applied. The result shows that importance, satisfaction, needs and willingness-to-use on information provision differ depending on existing bus service level and that carefully detailed design is needed for real-time information provision. For the covering abstract see ITRD E114174.
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Corporate Authors:
ERTICO
326 Avenue Louis
Brussels, Belgium B-1050 1100 17th Street, NW, 12th Floor
Washington, DC United States 20036VERTIS
TORANOMOM 34 MORI BUILDING 1-25-5
TORANOMON, MINATOKU, TOKYO 105 Japan -
Authors:
- Nakamura, F
- Makimura, K
- AKIMOTO, N
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Conference:
- PROCEEDINGS OF THE 7TH WORLD CONGRESS ON INTELLIGENT SYSTEMS
- Location: Turin , Italy
- Date: 2000-11-6 to 2000-11-9
- Publication Date: 2000
Language
- English
Media Info
- Pagination: 8 p.
Subject/Index Terms
- TRT Terms: Attitudes; Buses; Conferences; Intelligent transportation systems; Passenger information systems; Public transit; Real time control; Real time data processing; Traveler information and communication systems
- ITRD Terms: 2267: Attitude (psychol); 1272: Bus; 8525: Conference; 8735: Intelligent transport system; 8786: Passenger information; 744: Public transport; 8679: Real time
- Subject Areas: Operations and Traffic Management; Public Transportation;
Filing Info
- Accession Number: 00937654
- Record Type: Publication
- Source Agency: Transport Research Laboratory
- Files: ITRD
- Created Date: Feb 5 2003 12:00AM