COMMUNICATION AND OPERATIONAL FAILURES IN THE COCKPIT

This paper looks at the relationship between communication and operational failures during a formal proficiency test in a full flight (Boeing 737) simulator. Cockpit communications of 13 crews sampled from a Norwegian Airline Company were recorded in situations with high workload and stress. Results indicated that the best predictor of performance was informal orientations. When tasks became more demanding, anxiety and stress led to inefficient communication and rigidity in problem solving. Under these conditions, the crews building a shared mental model were most successful in reducing operational risk. The communication method used during the normal operation of the aircraft, mainly passing on information related to the task, did not work under high psychological stress.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/47250898
• Corporate Authors:

  Ashgate Publishing Limited

  Wey Court East, Union Road
  Farnham, Surrey  United Kingdom  GU9 7PT
• Authors:
  • Mjos, K
• Publication Date: 2001

Language

• English

Media Info

• Features: References; Tables;
• Pagination: p. 323-340
• Serial:
  • Human Factors and Aerospace Safety
  • Volume: 1
  • Issue Number: 4
  • Publisher: Ashgate Publishing Limited
  • ISSN: 1468-9456
  • Serial URL: http://www.ashgate.com/subject_area/aviation/aviation_journals.htm

Subject/Index Terms

• TRT Terms: Aircraft operations; Aircraft pilotage; Aviation safety; Communication; Flight crews; Flight simulators; General aviation; Human error; Human factors; Human factors in crashes; Stress (Psychology); Workload
• Subject Areas: Aviation; Safety and Human Factors;

Filing Info

• Accession Number: 00926337
• Record Type: Publication
• ISBN: 0754609111
• Files: TRIS
• Created Date: Jun 25 2002 12:00AM