MONITORING THE EFFECTIVENESS OF STATE TRANSPORTATION SERVICES

This report discusses procedures that state governments might use to monitor the effectiveness of state transportation services on a regular (preferably annual) basis. Measurements procedures are discussed for assessing the outcomes of a variety of state transportation services, including highway planning, maintenance, mass transit, the division of motor vehicles, and highway emergency services. Measures of effectiveness and data collection procedures addressing the following state transportation concerns are described: rapid movement; access to important destinations; safety; travel convenience and comfort (including road rideability); environmental and aesthetic impacts; and provision of quality services to citizens in terms of courtesy, fairness, responsiveness, and equitability. The problems and limitations of the measurements are also discussed. A special section on measuring the effectiveness of local and intercity mass transit services is included. An illustrative citizen survey for obtaining information on a variety of state transportation effectiveness concerns is provided as an appendix. It is based on the results of statewide citizen surveys tested in North Carolina and Wisconsin as part of the project. Experiences regarding tests of a number of other measures by these and other states--including cost information--are also reported. /Author/

  • Corporate Authors:

    Urban Institute

    2100 M Street, NW
    Washington, DC  USA  20037
  • Authors:
    • Greiner, J M
    • Hall Jr, J R
    • Hatry, H P
    • Schaenman, P S
  • Publication Date: 1977-7

Media Info

  • Pagination: 164 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00177217
  • Record Type: Publication
  • Report/Paper Numbers: DOT-TPI-10-77-23
  • Files: TRIS, USDOT
  • Created Date: Jul 19 1981 12:00AM