A CUSTOMER FOCUSSED APPROACH TO TOLLROAD OPERATION AND DEVELOPMENT
Interlink Roads Pty Limited owns and operates the M5 South West Motorway in Sydney. Three things drive the Interlink business: reasonable return on investment; manage risk; and strive to satisfy customers. This paper addresses the ways in which the Interlink team identifies its customer needs and seeks to satisfy them. (a) For the covering entry of this conference, please see ITRD abstract no. E208402.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/isbn/187704007X
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Corporate Authors:
Australian Road Federation (ARF)
11 Fitzgibbon Street
Parkville, Victoria Australia 3052 525 School Street, SW
Washington, DC United States 20024 -
Authors:
- GARDINER, J W
- MCFARLANE, R
- STANILAND, B
- HODGKINSON, J
- Publication Date: 2002
Language
- English
Media Info
- Pagination: 14 p.
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Serial:
- IRF AND ARF ASIA PACIFIC ROADS CONFERENCE AND EXHIBITION, 2002, SYDNEY, NEW SOUTH WALES, AUSTRALIA
- Publisher: Australian Road Federation (ARF)
Subject/Index Terms
- TRT Terms: Attitudes; Conferences; Demand; Improvements; Information management; Information, data, and knowledge; Level of service; Management; Roads; Toll roads; Traffic; Traffic flow; Traffic signs; Travel
- Geographic Terms: Australia
- ITRD Terms: 155: Administration; 2267: Attitude (psychol); 8006: Australia; 8525: Conference; 285: Demand (econ); 2755: Highway; 9108: Improvement; 8555: Information documentation; 698: Journey; 653: Level of service; 2702: Toll road; 755: Traffic; 671: Traffic flow; 553: Traffic sign
- Subject Areas: Administration and Management; Data and Information Technology; Highways; Operations and Traffic Management;
Filing Info
- Accession Number: 00966268
- Record Type: Publication
- Source Agency: ARRB
- ISBN: 1-877040-07-X
- Files: ITRD, ATRI
- Created Date: Dec 4 2003 12:00AM