RELIABILITY AND CROWDING DEFINING AND MEASURING QUALITY IN PASSENGER RAIL SERVICES

This paper reports the results of two studies on defining and measuring reliability and crowding improvements with emphasis on commuting markets in the South East England and inter-city flows to London. On-time arrival has consistently been rated as the highest priority attribute by rail passengers and is the cornerstone of performance grading of Train Operating Companies leading to incentive payments and penalties. Crowding has also been rated as one of the most important quality attributes by rail passengers and is a key issue in investment appraisal. (A) For the covering abstract see ITRD E107684.

• Record URL:
  http://abstracts.aetransport.org/conference/index/id/6
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0860503321
• Corporate Authors:

  PTRC EDUCATION AND RESEARCH SERVICES LTD

  1 VERNON MEWS, VERNON STREET
  LONDON,   United Kingdom  W14 0RL
• Authors:
  • TERZIS, G
• Conference:
  • PROCEEDINGS OF SEMINAR E OF THE EUROPEAN TRANSPORT CONFERENCE 2000, HELD HOMERTON COLLEGE, CAMBRIDGE, UK, 11-13 SEPTEMBER 2000 - THE PLANNING AND MANAGEMENT OF PUBLIC TRANSPORT SYSTEMS.
• Publication Date: 2000

Language

• English

Media Info

• Pagination: p. 83
• Serial:
  • Volume: P440

Subject/Index Terms

• TRT Terms: Public transit; Quality control; Railroad transportation; Travel time; Trip length
• Uncontrolled Terms: Quality
• Geographic Terms: United Kingdom
• ITRD Terms: 697: Journey time; 744: Public transport; 9063: Quality; 1173: Rail bound transport; 8119: United Kingdom
• Subject Areas: Public Transportation; Railroads;

Filing Info

• Accession Number: 00805294
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• ISBN: 0-86050-332-1
• Files: ITRD
• Created Date: Feb 7 2001 12:00AM