LOGISTICIANS AS MARKETERS: THEIR ROLE WHEN CUSTOMERS' DESIRED VALUE CHANGES

It is crucial for suppliers in competitively dynamic industries to find ways to retain strategically important business customers. Recent research suggests that this can be facilitated by a focus on customer value strategies, which involves anticipating and responding to changes in customers' desired value; that is, what customers want from suppliers. Anticipating and responding to such changes requires a deep understanding of how and why changes occur, an area that has not been explored. In this paper, the authors address this research gap by using the inductive methods of grounded theory. The aim is to present findings concerning changes in customers' desired value and their implications for the logistician as marketer role. After establishing the need for this research, an overview of the study, findings, and implications for both logistics managers and for future research is provided.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/4304746
• Corporate Authors:

  CLM Publications

  2805 Butterfield Road
  Oak Brook, IL  United States  60521-1156
• Authors:
  • Flint, D J
  • Mentzer, J T
• Publication Date: 2000

Language

• English

Media Info

• Features: Figures; References; Tables;
• Pagination: p. 19-45
• Serial:
  • Journal of Business Logistics
  • Volume: 21
  • Issue Number: 2
  • Publisher: Wiley-Blackwell Publishers Limited
  • ISSN: 0197-6729
  • EISSN: 2158-1592
  • Serial URL: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)2158-1592

Subject/Index Terms

• TRT Terms: Business administration; Business practices; Customer satisfaction; Customers; Logistics; Market research; Marketing; Supply
• Subject Areas: Administration and Management; Freight Transportation; Highways; I10: Economics and Administration;

Filing Info

• Accession Number: 00800449
• Record Type: Publication
• Files: TRIS
• Created Date: Oct 25 2000 12:00AM