BEST PRACTICES FOR IMPROVING THE AIR TRAVEL EXPERIENCE

On August 21, 2000 Secretary Rodney Slater convened a meeting of aviation industry leaders from around the country to focus the industry's efforts on "putting people first" in dealing with air travel delays. Following the meeting, Secretary Slater formed a task force, chaired by the Assistant Secretary for Aviation and International Affairs, Francisco Sanchez, to address the issue of flight delays and cancellations. The task force was to identify "best practices" used by airlines and airports to (1) facilitate consumer access to flight information and (2) provide services that minimize the adverse consequences of air travel delays and cancellations. To identify best practices, Assistant Secretary Sanchez asked airlines and airports for information about practices and policies they have adopted to improve consumer satisfaction and reduce the emotional and financial consequences of flight delays on their customers. Secretary Slater and Assistant Secretary Sanchez also met with airlines, airport representatives, and other parties to experience first hand some existing or planned practices.

• Record URL:
  http://www.airlineinfo.com/public/bestprac.pdf
• 
• Record URL:
  https://rosap.ntl.bts.gov/view/dot/14221
• Corporate Authors:

  Department of Transportation

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Publication Date: 2000-10

Language

• English

Media Info

• Features: Figures; Photos;
• Pagination: 19 p.

Subject/Index Terms

• TRT Terms: Air travel; Airlines; Airports; Best practices; Consumers; Flight; Flight delays; Improvements; Information services; Passengers; Schedule maintenance
• Uncontrolled Terms: Flight cancellations
• Subject Areas: Aviation; Maintenance and Preservation; Passenger Transportation; Terminals and Facilities;

Filing Info

• Accession Number: 00801967
• Record Type: Publication
• Files: NTL, TRIS, USDOT
• Created Date: Nov 8 2000 12:00AM