EVALUATION OF THE ADVANCED OPERATING SYSTEM OF THE ANN ARBOR TRANSPORTATION AUTHORITY : CUSTOMER SATISFACTION AND RESPONSE TO AOS

Ann Arbor Transportation Authority passenger surveys were conducted in each of three successive spring seasons in order to track passenger perception of changes in service quality during AOS (Advanced Operating System) implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive

• Record URL:
  https://ntlrepository.blob.core.windows.net/lib/9000/9700/9746/5c01.pdf
• 
• Supplemental Notes:
  • Publication Date: October 1999 Urban and Regional Research Collaborative, Alfred Taubman College of Architecture and Urban Planning, University of Michigan, Ann Arbor MI Remarks: Document, in PDF format, downloaded from website of US DOT Joint Program Office, and retained on diskette
• Corporate Authors:

  University of Michigan, Ann Arbor

  Urban and Regional Research Collaborative
  Ann Arbor, MI  United States  48109
• Authors:
  • Levine, Jonathan
• Publication Date: 1999

Language

• English

Media Info

• Pagination: 11 p.

Subject/Index Terms

• TRT Terms: Advanced public transportation systems; Consumer behavior
• Subject Areas: Economics; Operations and Traffic Management; Public Transportation;

Filing Info

• Accession Number: 00801424
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Report/Paper Numbers: EDL #13152
• Files: PATH, NTL
• Created Date: Nov 7 2000 12:00AM