The purpose of this guide is to help transit agencies and others starting a vanpool program understand the process of building value in vanpooling as well as develop effective financing and pricing strategies. More precisely, the guide shows how various vanpool operators are not in the "vanpool business" but in the "people business." The successful commuter vanpool programs have learned that vanpooling is more than buying vehicles for 8 to 14 passengers. They've discovered what it takes to move people safely and cost-effectively in moderate to large groups. The guide is presented in six chapters. Chapter 1 provides an introduction. Chapter 2 gives an overview of vanpooling and discusses why successful vanpool programs seek to build value in vanpooling. Chapter 3 highlights traditional and creative sources of financing vanpool programs. Chapter 4 addresses the impact of pricing on the demand for vanpooling, and includes two models that were developed to forecast demand based on price. It also identifies 17 methods of pricing components of the vanpool program. Chapter 5 focuses on the importance of growing vanpool programs by building customer equity. The emphasis is on investing in customer retention programs and demonstrating a method for determining how much should be invested in such programs. Chapter 6 discusses other important factors that have a direct bearing on vanpool operations including applicability of the Federal Transit Administration's drug and alcohol testing requirements, commercial drivers license requirements, and vanpooling's responsibilities under the Americans with Disabilities Act.


  • English

Media Info

  • Features: Figures; References; Tables;
  • Pagination: 69 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00800173
  • Record Type: Publication
  • Report/Paper Numbers: WPI 0510873,, State Job 99700-3570-010
  • Created Date: Oct 11 2000 12:00AM