APPLYING KNOWLEDGE MANAGEMENT PRINCIPLES FOR IMPLEMENTING A ROAD INFORMATION SYSTEM AT MAIN ROADS WESTERN AUSTRALIA

This paper describes how, this year, the Main Roads Western Australia has replaced its old mainframe based Road Management Information System (ROMIS) with a new corporate Integrated Road Information System (IRIS). The new road information system, which is client-server based, incorporates many new improvements such as increased flexibility, a large number of new attributes, connectivity between the spatial and logical networks, a history function and mapping facilities. The system has also introduced new terminology and business rules, which in turn have generated changes to some of Main Roads corporate processes and systems using IRIS data. In addition, the entire philosophy of changing and updating road data in IRIS has changed by diverting most of the responsibilities for data updates to an external party, the Tem Network Contractors who provide the maintenance of the road network. The success of the implementation of the new system involved not only the development of software solutions, but the management of the large amount of documentation, the diversity of users, and in some instances, the human reluctance towards modifying old work patterns. This paper describes how knowledge management principles and concepts have been applied to the IRIS implementation process in order to overcome the potential resistance to change. By creating proper communication channels with the users and involving them in each step of the system's implementation, the users build ownership of the data and increase the transfer of IRIS knowledge across the organization. Various information dissemination and ownership building techniques such as discussion forums, developing communities of practice for using IRIS as a management tool, using role-playing as prototyping to build processes and the development of an intranet knowledge portal and their success are examined.

Language

  • English

Media Info

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Filing Info

  • Accession Number: 00964297
  • Record Type: Publication
  • ISBN: 087659229X
  • Files: TRIS, ATRI
  • Created Date: Oct 3 2003 12:00AM