FORT LAUDERDALE QUICKLY RISES TO POST-9/11 CUSTOMER SERVICE CHALLENGE

Officials at the Fort Lauderdale-Hollywood International Airport, including mangers from Broward County Aviation Department, the airlines, and the Transportation Security Administration, are working together in a unique partnership to improve airport operations in the new security environment. The steps taken in developing this partnership committee are described as a guide for other airports interested in improving communication among airport stakeholders. One of the first benefits from this partnership was improved communication among the airlines and aviation department operational employees. Another initiative has been a customer service training program for front-line employees.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/07445326
• Corporate Authors:

  AAAE Service Corporation, Incorporated

  4212 King Street
  Alexandria, VA  United States  22302
• Authors:
  • Boyle, E
  • JONES, C
• Publication Date: 2003-5

Language

• English

Media Info

• Features: Photos;
• Pagination: p. 34-35
• Serial:
  • Airport Magazine
  • Volume: 15
  • Issue Number: 3
  • Publisher: AAAE Service Corporation, Incorporated
  • ISSN: 0744-5326

Subject/Index Terms

• TRT Terms: Airlines; Airports; Committees; Communication; Cooperation; Customer service; Government agencies; Partnerships; Security; Stakeholders
• Identifier Terms: Fort Lauderdale-Hollywood International Airport; U.S. Transportation Security Administration
• Geographic Terms: Fort Lauderdale (Florida)
• Subject Areas: Aviation; Security and Emergencies; Terminals and Facilities;

Filing Info

• Accession Number: 00960765
• Record Type: Publication
• Files: TRIS
• Created Date: Jul 13 2003 12:00AM