SEGMENTED STRATEGIC PLANNING: AN INCREMENTAL APPROACH TO TRANSIT PLANNING AND IMPLEMENTATION

Strategic planning (SP) is a process commonly used by private firms and public agencies; however, rarely does the final plan result in full-scale implementation and significant service improvements. This is often the case with transit, as general resistance from passengers and transit operators frequently greets large-scale change in the system. An alternative for SP, proposed in this paper, is the segmentation of services for purposes of input, planning, and implementing change within transit services. A series of orchestrated, low-level strategic plans has the potential to build incrementally and provide equal if not better results than the more common systemwide strategic plan. Knoxville Area Transit (Tennessee) is cited as an example of a large transit system using this new approach. Segmented SP is not a replacement for urban transport planning, but a way to transform the broad goals of efficient, effective and customer oriented transportation into service specific actions that markedly improve image, attitude, and passenger service quality.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/1931594090
• Corporate Authors:

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006
• Authors:
  • Schneider, R A
  • Boyd, B W
  • Hairr, M E
• Conference:
  • 2003 Bus and Paratransit Conference Proceedings
  • Location: Milwaukee, Wisconsin
  • Date: 2003-5-2 to 2003-5-4
• Publication Date: 2003

Language

• English

Media Info

• Pagination: 9p

Subject/Index Terms

• TRT Terms: Improvements; Passenger handling; Passenger transportation; Public transit; Quality of service; Strategic planning; Transit operators; Urban areas; Urban transit; Urban transportation policy
• Identifier Terms: Knoxville Area Transit (Tennessee)
• Geographic Terms: Knoxville (Tennessee)
• Subject Areas: Finance; Passenger Transportation; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 00960526
• Record Type: Publication
• ISBN: 1931594090
• Files: TRIS
• Created Date: Jul 2 2003 12:00AM