THE AIRLINE QUALITY RATING 2002

The Airline Quality Rating (AQR) is an objective means of using combined multiple performance criteria to compare the quality of airlines. The AQR was developed in 1991. This report provides monthly Airline Quality Rating scores for the year 2001. The AQR scores for 2001 are based on 15 elements that address the most crucial airline performance areas important to air travelers. The report summarizes the monthly quality ratings for the eleven largest airlines operating in the United States in 2001. Areas covered include mishandled baggage, involuntary denied boardings, on-time arrivals, and a combination of twelve categories of customer complaints. Charts and data are included in the report and a brief synopsis of AQR methodology is provided. In addition, some rating data for 2000 are included for comparison purposes.The Airline Quality Rating (AQR) is an objective means of using combined multiple performance criteria to compare the quality of airlines. The AQR was developed in 1991. This report provides monthly Airline Quality Rating scores for the year 2001. The AQR scores for 2001 are based on 15 elements that address the most crucial airline performance areas important to air travelers. The report summarizes the monthly quality ratings for the eleven largest airlines operating in the United States in 2001. Areas covered include mishandled baggage, involuntary denied boardings, on-time arrivals, and a combination of twelve categories of customer complaints. Charts and data are included in the report and a brief synopsis of AQR methodology is provided. In addition, some rating data for 2000 are included for comparison purposes.

  • Corporate Authors:

    University of Nebraska, Omaha

    Aviation Institute, 60th and Dodge Street
    Omaha, NE  United States  68182-0508
  • Authors:
    • Bowen, B D
    • Headley, D E
  • Publication Date: 2002-4

Language

  • English

Media Info

  • Features: Figures; References; Tables;
  • Pagination: n.p.

Subject/Index Terms

Filing Info

  • Accession Number: 00960409
  • Record Type: Publication
  • Report/Paper Numbers: UNOAI Report 02-2
  • Files: TRIS
  • Created Date: Jul 4 2003 12:00AM