At the request of the (then) Airway Facilities Service (AAF), AF personnel were asked to respond to questions concerning their attitudes toward a proposed New Maintenance Concept (NMC). Questionnaires were sent to all (11,569) AF personnel; a return rate of 61.7% was obtained. Overall, employee awareness of the proposed changes was limited; only 18% indicated that they possessed "considerable" to "a great deal" of information concerning the changes. As a general reaction to the NMC, 43% expressed some degree of acceptance, 31% were undecided and 26% expressed some degree of rejection. Aspects of the proposal that involved a shift to solid state equipment along with associated changes in specialization and knowledge, a proposed reduction in routine maintenance, automated recordkeeping and a reduction in watchstanding produced highly positive responses. Least favorable responses were for plans to reduce the number of remote facilities and relocate personnel in more centralized work hubs. Analyses suggest several variables of utility in predicting overall response to the NMC. A major factor was the employee's position in the work force. Relatively more negative attitudes were expressed by nonsupervisory personnel and by: those who expressed general dissatisfaction with their jobs, supervision and management; those who had been in their positions for longer periods of time; and those who reported greater anxiety and stress on the job. Management should be aware that its attitudes toward proposed changes are not necessarily shared by individuals at the lower levels. The role of communication in promoting change within the organization is discussed.


  • English

Media Info

  • Features: Appendices; References; Tables;
  • Pagination: 79 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00963317
  • Record Type: Publication
  • Report/Paper Numbers: FAA-AM-83-7
  • Files: TRIS, USDOT
  • Created Date: Sep 11 2003 12:00AM