DEPLOYMENT ASSISTANCE REPORT #2: TRANSFER OF 511 CALLS TO 911

There has been considerable discussion about the desirability and implications of 511 traveler information systems having the ability to transfer true emergency calls made to 511 in error. In order to implement this call transfer requires that certain capabilities exist within the 511 system. This paper will define how such a call could be transferred; the technical and cost implications of this implementation; and the potential legal issues that might be involved.

• Corporate Authors:

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036

  Department of Transportation

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Publication Date: 2002-3

Language

• English

Media Info

• Pagination: 17 p.

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Costs; Emergencies; Legal factors
• Identifier Terms: 511 (National Travel Information Number); 911 Emergency Telephone System
• Uncontrolled Terms: Emergency telephone calls; Telephone call transfer; Telephone calls; Telephone numbers
• Subject Areas: Finance; Highways; Law; Operations and Traffic Management; Planning and Forecasting; Safety and Human Factors; Society; I10: Economics and Administration; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00962001
• Record Type: Publication
• Files: TRIS, USDOT
• Created Date: Sep 1 2003 12:00AM