DEPLOYMENT ASSISTANCE REPORT #7: ROADWAY CONTENT QUALITY ON 511 SERVICES

On July 21, 2000, the Federal Communications Commission (FCC) designated 511 as the United States' national travel information telephone number. Currently, over a dozen 511 services are operational across the country serving more than 40 million people, who, in total, are currently calling 511 nearly 1 million times a month. Every service in operation provides some form of information associated with roadway conditions. While early feedback from 511 users has been positive, there is recognition within the 511 Deployment Coalition that the ultimate quality and utility of information provided via 511 is a critical part of providing valuable service to callers. With many of the services likely to have their preponderance of callers interested in roadway conditions, the quality of roadway-related content will, in many cases, dictate overall satisfaction with 511. The roadway quality 'levels' discussed in this Deployment Assistance Report (DAR) are for the basic 511 telephone travel information service. Roadway data quality needs vary greatly by application: traffic incident detection, long-range system-wide planning / modeling, oversize truck permit routing, construction project report analysis, long-range impacts of suburban development, etc. It is understood that all of these activities may need different levels of data disaggregation and quality. The purpose of this DAR is to provide, in a single document, the most up-to-date information on guidelines, state-of-the-practice, state-of-the-art, implementation experience and lessons learned related to gathering and providing quality roadway content over 511 services.

• Record URL:
  http://www.ops.fhwa.dot.gov/511/resources/publications/publications.htm
• 
• Record URL:
  https://rosap.ntl.bts.gov/view/dot/15812
• Corporate Authors:

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036

  Department of Transportation

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Publication Date: 2003-6

Language

• English

Media Info

• Features: Figures; Tables;
• Pagination: 33 p.

Subject/Index Terms

• TRT Terms: Analysis; Construction; Customer satisfaction; Data collection; Data quality; Development; Guidelines; Heavy duty trucks; Impacts; Incident detection; Information services; Oversize loads; Permits; Quality control; Reports; Routing; State of the art; State of the practice; Suburbs; Transportation planning; Traveler information and communication systems
• Identifier Terms: 511 (National Travel Information Number)
• Uncontrolled Terms: Road condition; Telephone numbers
• Subject Areas: Construction; Highways; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00960520
• Record Type: Publication
• Files: NTL, TRIS, USDOT
• Created Date: Jul 7 2003 12:00AM