After years of commissions and task forces, the new City of Toronto was created on January 1, 1998, amalgamating the regional government of Metropolitan Toronto and the six local area municipalities. The Province of Ontario's publicly stated goals for the amalgamation of the six local governments and the regional government of Toronto into a single city included achieving cost reductions through eliminating duplication, streamlining operations, and improving efficiency in service delivery. Based on reports from the city's Finance Department, the city's 3-year amalgamation savings target of $150 million appears to be on track. In addition to the massive restructuring of staff and services, the city staff have had to contend with three other activity areas while delivering regular services to the citizens of Toronto: corporate initiatives/one-time events, financial/human resources information systems, and staff recruitment. The transformation has resulted in the following changes for staff: increased work hours and stress; reduced productivity, quality, and morale; and a loss of linkage to staff in other divisions. A four-step action plan was developed by the Transportation Division: focus on client services and projects/activities that will enhance the delivery of these services; be aware of the need for formal training/counseling to help employees cope with change; encourage staff to develop the new skills required to achieve their job objectives and attain job satisfaction; and bridge the credibility gap between the mission statement's "the best municipal government in Canada" and the reality of downsizing and saving dollars.

  • Availability:
  • Corporate Authors:

    Institute of Transportation Engineers (ITE)

    Washington, DC  United States 
  • Authors:
    • KELMAN, W L
  • Publication Date: 2000-5


  • English

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Filing Info

  • Accession Number: 00798400
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Sep 13 2000 12:00AM