Performance evaluation in the United States (U.S.) transportation system is well underway according to trade press; its use by Canadian firms is less well known. This paper will report some of the preliminary findings of the second phase of a three phase research study now under way to examine the assessment of carrier performance by users and suppliers of North American transportation services. Phase 1 examined the approaches of cargo suppliers to the evaluation of their transportation suppliers' performance in order to understand the business practices taking place. Detailed case studies of user companies is the part of phase 1 which remains uncompleted. Phase 2 will examine similar elements from the viewpoints of carriers and logistics service firms. This paper focuses on the preliminary findings of the carrier component of phase 2 and is intended to stimulate debate on the entire topic of buyer-seller relationships and the current realities of selling transportation services.


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  • Accession Number: 00797503
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Aug 22 2000 12:00AM