PERFORMANCE EVALUATION BY NORTH AMERICAN CARRIERS: PRELIMINARY THOUGHTS

Performance evaluation in the United States (U.S.) transportation system is well underway according to trade press; its use by Canadian firms is less well known. This paper will report some of the preliminary findings of the second phase of a three phase research study now under way to examine the assessment of carrier performance by users and suppliers of North American transportation services. Phase 1 examined the approaches of cargo suppliers to the evaluation of their transportation suppliers' performance in order to understand the business practices taking place. Detailed case studies of user companies is the part of phase 1 which remains uncompleted. Phase 2 will examine similar elements from the viewpoints of carriers and logistics service firms. This paper focuses on the preliminary findings of the carrier component of phase 2 and is intended to stimulate debate on the entire topic of buyer-seller relationships and the current realities of selling transportation services.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/11832770
• Corporate Authors:

  University of Saskatchewan, Canada

  Saskatoon, Saskatchewan  Canada  S7N 0W0
• Authors:
  • Brooks, M R
• Conference:
  • Transportation: Emerging Realities. Canadian Transportation Research Forum, Proceedings of the 32nd Annual Conference
  • Location: Toronto, Canada
  • Date: 1997-5-25 to 1997-5-28
• Publication Date: 1997

Language

• English

Media Info

• Features: References; Tables;
• Pagination: p. 708-721
• Serial:
  • Publication of: Saskatchewan University, Canada
  • Publisher: University of Saskatchewan, Canada
  • ISSN: 1183-2770

Subject/Index Terms

• TRT Terms: Cargo facilities; Carriers by mode; Carriers by type of service; Freight handling; Level of service; Logistics; Manufactures; Performance evaluations; Suppliers; Transportation system management
• Geographic Terms: Canada; North America; United States
• Subject Areas: Aviation; Freight Transportation; Highways; Marine Transportation; Railroads; Society;

Filing Info

• Accession Number: 00797503
• Record Type: Publication
• Files: TRIS
• Created Date: Aug 22 2000 12:00AM