Identifying and implementing change is everyone's responsibility. However, all organizations have a responsibility to provide leadership in the overall management of change to ensure that change results in continuously improving service to customers. In this article, the Federal Highway Administration's program manager for change management lays out his plan to assist in the continuing transition to a new organizational structure and to evaluate the effectiveness of the restructured organization.


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Filing Info

  • Accession Number: 00797252
  • Record Type: Publication
  • Files: TRIS, USDOT
  • Created Date: Aug 25 2000 12:00AM