CUSTOMER DEFINED QUALITY STANDARDS: THE LINK BETWEEN MARTA'S PERFORMANCE EXCELLENCE SYSTEM, STRATEGIC PLANNING AND CUSTOMER SATISFACTION RESEARCH

The paper describes Metropolitan Atlanta Rapid Transit Authority's performance excellence system as the framework for: strategic planning; customer satisfaction research; and customer defined quality standards.

Language

  • English

Media Info

  • Features: Figures; Tables;
  • Pagination: p. 439-442
  • Monograph Title: RAIL TRANSIT CONFERENCE PROCEEDINGS

Subject/Index Terms

Filing Info

  • Accession Number: 00796149
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 5 2000 12:00AM