This article discusses Intelligent Transport System (ITS) service management, which is now becoming increasingly important. It includes service provision, which is a set of related functions provided by ITS systems to support business areas, and infrastructure supervision. Its objectives are to provide continuity in the ITS infrastructure, reduce costs, and reduce the risk of being unable to meet business requirements for ITS services. Comparable amounts of the ITS budget are needed for new ITS projects and for maintaining existing ITS projects. Road users and decision makers tend to rely more and more on ITS infrastructure, so that it is essential to keep it working in the intended ways. To help organisations to deliver well-managed IT services, the ITS Infrastructure Library (ITIL) has been developed as a systematic approach. ITIL aims to make it easier to provide better ITS services and ITS infrastructure management in any organisation. Its approach is based on processes instead of products. The article outlines how it is applied at the operational, tactical, and strategic levels. The Dutch Ministry of Transport (Rws) is a major user of ITIL, whose advantages include obtaining optimal ITS availability at controllable cost, by managing systems in a well structured and organised way.

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  • Corporate Authors:

    UK and International Press

    Abinger House, Church Street
    Dorking, Surrey  United Kingdom  RH4 1DF
  • Authors:
    • BITTER, K
  • Publication Date: 2000


  • English

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Filing Info

  • Accession Number: 00795176
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: Jul 7 2000 12:00AM