MAINTENANCE PROVIDERS: ITS SERVICE MANAGEMENT

This article discusses Intelligent Transport System (ITS) service management, which is now becoming increasingly important. It includes service provision, which is a set of related functions provided by ITS systems to support business areas, and infrastructure supervision. Its objectives are to provide continuity in the ITS infrastructure, reduce costs, and reduce the risk of being unable to meet business requirements for ITS services. Comparable amounts of the ITS budget are needed for new ITS projects and for maintaining existing ITS projects. Road users and decision makers tend to rely more and more on ITS infrastructure, so that it is essential to keep it working in the intended ways. To help organisations to deliver well-managed IT services, the ITS Infrastructure Library (ITIL) has been developed as a systematic approach. ITIL aims to make it easier to provide better ITS services and ITS infrastructure management in any organisation. Its approach is based on processes instead of products. The article outlines how it is applied at the operational, tactical, and strategic levels. The Dutch Ministry of Transport (Rws) is a major user of ITIL, whose advantages include obtaining optimal ITS availability at controllable cost, by managing systems in a well structured and organised way.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/32663949
• Corporate Authors:

  UK and International Press

  Abinger House, Church Street
  Dorking, Surrey  United Kingdom  RH4 1DF
• Authors:
  • BITTER, K
  • POTGRAVEN, P
• Publication Date: 2000

Language

• English

Media Info

• Pagination: p. 110-2
• Serial:
  • Traffic Technology International
  • Publisher: AutoIntermediates Limited
  • ISSN: 1356-9252
  • Serial URL: http://www.ukipme.com/mag_traffic.htm

Subject/Index Terms

• TRT Terms: Administration; Budgeting; Costs; Decision making; Federal government; Hazards; Information management; Information, data, and knowledge; Intelligent transportation systems; Maintenance; Policy; Surveillance; Transportation operations; Travelers
• Uncontrolled Terms: Decreases
• Geographic Terms: Netherlands
• ITRD Terms: 155: Administration; 257: Budget; 224: Cost; 2248: Decision process; 9009: Decrease; 183: Government (national); 8555: Information documentation; 8735: Intelligent transport system; 3847: Maintenance; 8078: Netherlands; 1144: Operations (transp network); 173: Policy; 9150: Risk; 1755: Road user; 9101: Surveillance
• Subject Areas: Administration and Management; Data and Information Technology; Finance; Maintenance and Preservation; Operations and Traffic Management; Policy; Society;

Filing Info

• Accession Number: 00795176
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• Files: ITRD
• Created Date: Jul 7 2000 12:00AM