AUTOMATION BIAS AND ERRORS: ARE CREWS BETTER THAN INDIVIDUALS?

The availability of automated decision aids can sometimes feed into the general human tendency to proceed down the path of least cognitive effort. The authors of this paper pose the question of whether this tendency toward automation bias (using automation as a heuristic replacement for vigilant information seeking/processing) is ameliorated when more than 1 decisionmaker is monitoring system events? This paper examined automation bias in 2-person flight crews vs solo performers under varying instruction conditions. Training that focused on automation bias and associated errors successfully reduced commission, but not omission, errors. Teams and solo performers were equally likely to fail to respond to system irregularities or events when automated devices failed to indicate them, and to incorrectly follow automated directives when they contradicted other system information.

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  • Corporate Authors:

    Lawrence Erlbaum Associates, Incorporated

    10 Industrial Avenue
    Mahwah, NJ  United States  07430-2262
  • Authors:
    • Skitka, L J
    • Mosier, K L
    • BURDICK, M
    • Rosenblatt, B
  • Publication Date: 2000

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00794605
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jun 28 2000 12:00AM