TRAVELLER INFORMATION SYSTEMS: WHAT DO END-USERS REALLY WANT?

This paper reports on traveller information system requirements including the objectives of traveller information provision, the defining characteristics of the traveller, characteristics of the trip, and possible information items available. This paper reports on a novel bottom-up approach to establishing user requirements from traveller information systems. There are a number of dimensions to such requirements including the objectives of traveller information provision, the defining characteristics of the trip, possible information items available and how, where and when information is presented. The paper considers all these issues with particular emphasis given to traveller characteristics and information items. The principles of participative design are being applied in research to develop prototype information system for evaluation. Exhaustive lists of potentially relevant traveller characteristics and corresponding information items have been developed and revised based on the findings of a series of end-user group surveys. The paper describes this work and outlines the remaining stages of the methodology, which include further consultations with end-users. It is concluded that while information relating to the time and cost of travel will remain core components of future traveller information provision, there are a number of other types of information that could significantly influence travel choices. For the covering abstract see ITRD E105068.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0860503232
• Corporate Authors:

  PTRC Education and Research Services Limited

  Glenthorne House, Hammersmith Grove
  London W6OL9,   England 
• Authors:
  • GILLAM, T
  • Lyons, G
  • McDonald, M
• Publication Date: 1999-9

Language

• English

Media Info

• Features: References;
• Pagination: p. 329-41
• Serial:
  • TRAFFIC MANAGEMENT, SAFETY AND INTELLIGENT TRANSPORT SYSTEMS. PROCEEDINGS OF SEMINAR D HELD AT THE AET EUROPEAN TRANSPORT CONFERENCE, ROBINSON COLLEGE, CAMBRIDGE, UK, 27-29 SEPTEMBER 1999, VOLUME P432
  • Publisher: PTRC Education and Research Services Limited
  • ISSN: 0952-3103

Subject/Index Terms

• TRT Terms: Conferences; Costs; Design; Interviewing; Methodology; Passenger information systems; Policy; Properties of materials; Public participation; Time; Travel; Traveler information and communication systems
• Uncontrolled Terms: Selection
• ITRD Terms: 8525: Conference; 224: Cost; 9011: Design (overall design); 9147: Interview; 698: Journey; 9102: Method; 8786: Passenger information; 173: Policy; 5925: Properties; 142: Public participation; 9072: Selection; 5414: Time
• Subject Areas: Design; Finance; Materials; Policy; Society;

Filing Info

• Accession Number: 00793724
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• ISBN: 0-86050-323-2
• Files: ITRD
• Created Date: Jun 15 2000 12:00AM