A HUMAN FACTORS APPROACH TO THE DESIGN OF TRAFFIC-INFORMATION WEB SITES

At least 30 major cities and metropolitan areas in the U.S. have implemented real-time traffic-information web sites to provide pretrip traffic information. Although many web-site-design guidelines exist no design guidelines were found specific to the construction of traffic-information web sites. The project upon which this paper was based set out to develop such guidelines. In the process, 4 methods used to help design a usable web site were evaluated: (1) user analysis, (2) heuristic evaluation, (3) guideline application, and (4) user testing. This paper describes the major findings from each method and the strengths and weaknesses identified for each method. Although there were distinct benefits from each method, guidelines use and user testing were found to be the most beneficial methods given the likely resources available in the traffic Management Center (TMC) to develop a traffic-information web site

• Record URL:
  http://www.umich.edu/~driving/publications/ITSA-Nowakowski2000.pdf
• 
• Supplemental Notes:
  • Publication Date: 2000 ITS America, Washington DC
• Corporate Authors:

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036
• Authors:
  • Nowakowski, Christopher
  • Green, Paul
  • Kojima, Mark
• Conference:
  • ITS America 10th Annual Meeting and Exposition: Revolutionary Thinking, Real Results
  • Location: Washington DC, United States
  • Date: 2000-5-1 to 2000-5-4
• Publication Date: 2000

Language

• English

Media Info

• Pagination: 14 p.

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Human factors; Internet
• Subject Areas: Operations and Traffic Management; Safety and Human Factors; Society;

Filing Info

• Accession Number: 00793494
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: PATH
• Created Date: Jun 13 2000 12:00AM