DENVER RTD'S COMPUTER AIDED DISPATCH/AUTOMATIC VEHICLE LOCATION SYSTEM: THE HUMAN FACTORS CONSEQUENCES

This report documents what happened to employees and their work procedures when their employer, Denver Regional Transportation District (RTD), installed Computer Aided Dispatch/Automatic Vehicle Locator (CAD/AVL) technology across its entire operation to provide real-time surveillance of vehicles and to upgrade radio communication. The research was conducted to determine and document whether the installation of a CAD/AVL system resulted in shifts in work responsibilities, affected dispatchers, street supervisors, and bus operator attitudes, and to make recommendations to facilitate subsequent CAD/AVL installations. The study identifies the issues, opportunities, and consequences that transit operators face when adopting a CAD/AVL technology.

Language

  • English

Media Info

  • Pagination: 84 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00794303
  • Record Type: Publication
  • Source Agency: Federal Transit Administration
  • Report/Paper Numbers: FTA-TRI-11-99-29
  • Files: NTL, TRIS, USDOT
  • Created Date: Jun 15 2000 12:00AM