DENVER RTD'S COMPUTER AIDED DISPATCH/AUTOMATIC VEHICLE LOCATION SYSTEM: THE HUMAN FACTORS CONSEQUENCES
This report documents what happened to employees and their work procedures when their employer, Denver Regional Transportation District (RTD), installed Computer Aided Dispatch/Automatic Vehicle Locator (CAD/AVL) technology across its entire operation to provide real-time surveillance of vehicles and to upgrade radio communication. The research was conducted to determine and document whether the installation of a CAD/AVL system resulted in shifts in work responsibilities, affected dispatchers, street supervisors, and bus operator attitudes, and to make recommendations to facilitate subsequent CAD/AVL installations. The study identifies the issues, opportunities, and consequences that transit operators face when adopting a CAD/AVL technology.
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- Record URL:
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Corporate Authors:
Volpe National Transportation Systems Center
Cambridge, MA United States 02142Federal Transit Administration
1200 New Jersey Avenue, SE
Washington, DC United States 20590 -
Authors:
- Stearns, M D
- Sussman, E D
- Belcher, J
- Publication Date: 1999-9
Language
- English
Media Info
- Pagination: 84 p.
Subject/Index Terms
- TRT Terms: Automatic vehicle location; Communication systems; Computer aided design; Dispatching; Human factors; Intelligent transportation systems; Personnel performance; Public transit; Technology assessment; Transit operators
- Subject Areas: Operations and Traffic Management; Public Transportation; Safety and Human Factors;
Filing Info
- Accession Number: 00794303
- Record Type: Publication
- Source Agency: Federal Transit Administration
- Report/Paper Numbers: FTA-TRI-11-99-29
- Files: NTL, TRIS, USDOT
- Created Date: Jun 15 2000 12:00AM