DENVER RTD'S COMPUTER AIDED DISPATCH/AUTOMATIC VEHICLE LOCATION SYSTEM: THE HUMAN FACTORS CONSEQUENCES

This report documents what happened to employees and their work procedures when their employer, Denver Regional Transportation District (RTD), installed Computer Aided Dispatch/Automatic Vehicle Locator (CAD/AVL) technology across its entire operation to provide real-time surveillance of vehicles and to upgrade radio communication. The research was conducted to determine and document whether the installation of a CAD/AVL system resulted in shifts in work responsibilities, affected dispatchers, street supervisors, and bus operator attitudes, and to make recommendations to facilitate subsequent CAD/AVL installations. The study identifies the issues, opportunities, and consequences that transit operators face when adopting a CAD/AVL technology.

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• Record URL:
  https://rosap.ntl.bts.gov/view/dot/4370
• Corporate Authors:

  Volpe National Transportation Systems Center

  Cambridge, MA  United States  02142

  Federal Transit Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Stearns, M D
  • Sussman, E D
  • Belcher, J
• Publication Date: 1999-9

Language

• English

Media Info

• Pagination: 84 p.

Subject/Index Terms

• TRT Terms: Automatic vehicle location; Communication systems; Computer aided design; Dispatching; Human factors; Intelligent transportation systems; Personnel performance; Public transit; Technology assessment; Transit operators
• Subject Areas: Operations and Traffic Management; Public Transportation; Safety and Human Factors;

Filing Info

• Accession Number: 00794303
• Record Type: Publication
• Source Agency: Federal Transit Administration
• Report/Paper Numbers: FTA-TRI-11-99-29
• Files: NTL, TRIS, USDOT
• Created Date: Jun 15 2000 12:00AM