SERVICE: FIGURING HOW TO IMPROVE IT IS JOB 1 FOR RAILROADS IN 2000
For many of North American major railroads, 1999 was a year of mergers and service failures. Insiders recognize that the industry has focused on solving service problems without understanding customers' expectations. The article looks at the ways the industry is trying to demonstrate that they are willing to do whatever it takes to provide consistent, reliable service. Cooperation within the industry and communication with the customers are seen as vital to achieve the goal of affordable, reliable, 'seamless transportation' for the customers, and to help avoid possible re-regulation.
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Trade Press Publishing Corporation2100 West Florist Avenue
Milwaukee, WI United States 53209-
- Derocher, R J
- Publication Date: 1999-12
- Pagination: 7 p.
- TRT Terms: Communications; Cooperation; Customer service; Freight and passenger services; Level of service; Quality of service; Railroads; Reliability; Reregulation; Shipper demand
- Subject Areas: Administration and Management; Freight Transportation; Operations and Traffic Management; Passenger Transportation; Railroads;
- Accession Number: 00791185
- Record Type: Publication
- Files: TRIS
- Created Date: Apr 19 2000 12:00AM