PASSENGER COMMUNICATION - EXPECTATION AND TECHNOLOGY

This paper examines some developments in train passenger information systems during the last five years, and includes several case studies. It shows how technology, developed in other areas, has been adapted and applied to meet the needs of both passengers and rail company marketing managers. In 1993, it was generally felt that the level of information for British rail travellers, both before they boarded a train and while they were travelling on a train, was inadequate. In that year, British Rail was developing a programme for refurbishing its MKIII HST passenger coaches, and commissioned a study of how to improve on-train communication systems as part of this programme. Weaknesses were found in the coaches' public address system, including inadequate speech intelligibility, and work began on more adequate equipment compatible with the coaches' design. It was considered that visual information should also be provided, probably using light-emitting diode (LED) technology. Possible passenger entertainment provision was also considered. Several test coaches were prepared to test the proposed enhancements, and public reactions to them were very favourable. The paper also describes the passenger information system on the Heathrow Express, using both audio and visual systems and automatic announcement system. It outlines nine possible future passenger information and entertainment systems. For the covering abstract see IRRD E104486.

Language

  • English

Media Info

  • Features: References;
  • Pagination: 11 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00790316
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • ISBN: 0-7008-0658-X
  • Files: ITRD
  • Created Date: Apr 11 2000 12:00AM