THE VALUE OF TRAVEL INFORMATION

The paper describes the operation of LT's Travel Information Call Centre and particularly the development of the ROUTES (Rail Omnibus Underground Travel Enquiry System) computer system which now supports the Call Centre functions. The financial justification for the investment in ROUTES is explained, as is the research which LT has conducted into the travel and revenue generation effects of information provision. Plans for further exploitation of the ROUTES system, including direct passenger access terminals, are also outlined. (A) For the covering abstract see IRRD E104486.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/070080658X
• Corporate Authors:

  ERA Technology Limited

  Cleeve Road
  Leatherhead, Surrey KT22 7SA,   England 
• Authors:
  • LE JEUNE, B
• Conference:
  • RAILWAYS AND COMMUNICATION SYSTEMS. RAIL TRAVEL: IMPROVING THE PASSENGER INTERFACE - CONFERENCE PROCEEDINGS, 17 FEBRUARY 1998, LONDON, UK
• Publication Date: 1998

Language

• English

Media Info

• Pagination: 6 p.

Subject/Index Terms

• TRT Terms: Buses; Carriers; Conferences; Demand; Digital computers; Income; Investments; Passenger information systems; Public transit; Research projects; Subways; Telephone
• ITRD Terms: 8525: Conference; 285: Demand (econ); 8673: Digital computer; 256: Income; 227: Investment; 8786: Passenger information; 744: Public transport; 8557: Research project; 390: Telephone; 274: Transport operator; 1191: Underground railway
• Subject Areas: Public Transportation; Research;

Filing Info

• Accession Number: 00790314
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• ISBN: 0-7008-0658-X
• Files: ITRD
• Created Date: Apr 11 2000 12:00AM