CUSTOMER-ORIENTED INITIATIVES REPORTED BY EUROPEAN

Over the holiday season, numerous public transit operators in Europe made special efforts to be amenable to shoppers, many of whom comprise their ridership. Birmingham, United Kingdom, temporarily rerouted its downtown bus lines from November 7 to January 10, to completely close New Street, the main shopping destination, to vehicular traffic. The temporary closure was ordered for the comfort and safety of pedestrians and shoppers. The Christmas market around the cathedral in Salzburg, Austria, is continuing a tradition of turning a bus parked at the edge of the market into a free package-checking facility. In another customer-service initiative, a real estate management firm in Besancon, France, offers prospective student apartment tenants a free public transit pass for one year.

• Supplemental Notes:
  • This publication appears as a special insert in the Spring 1999 issue of "AASHTO Quarterly."
• Corporate Authors:

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001
• Publication Date: 1999

Language

• English

Media Info

• Pagination: p. 1
• Serial:
  • AASHTO International Transportation Observer
  • Publisher: American Association of State Highway and Transportation Officials (AASHTO)

Subject/Index Terms

• TRT Terms: Bus routes; Buses; Customer service; Lane closure; Marketing; Passes (Transportation); Pedestrian areas; Public relations; Public transit; Shoppers; Streets
• Geographic Terms: Besancon (France); Birmingham (England); Europe; Salzburg (Austria)
• Subject Areas: Operations and Traffic Management; Public Transportation;

Filing Info

• Accession Number: 00788828
• Record Type: Publication
• Files: TRIS
• Created Date: Mar 5 2000 12:00AM