PUBLIC TRANSPORT INFORMATION IN BELGIUM: CUSTOMER EXPECTATIONS AND MEANS TO BE DEPLOYED

Since 1992, Belgian Railways (SNCB) has managed part of its passenger information system in conjunction with the ARI (Automatic Railway Information) project. ARI was initially launched to provide user-friendly timetable and fares information for national and international rail services, but has since evolved by continual adaptation to user reactions. Both the media used and the type of information provided have changed dramatically. Three new factors are now especially important with respect to the type of information available: (1) complementarity with other public transport modes; (2) adaptation of information to actual operating conditions; and (3) development of international information. Problems to be resolved with respect to the first aspect are creation of a common database, connections between the four Belgian public transport companies (SNCB, STIB, De Lijn, and Tec), and establishing trip origin and destination data; a CD-ROM has already been prepared for all public transport in the Brussels region. It is also necessary for individual rail carriers to be able to provide simple, accurate, comprehensive information about European journeys, especially details of their points of transfer.

Language

  • English

Media Info

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Filing Info

  • Accession Number: 00788430
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: Mar 3 2000 12:00AM