SERVICE QUALITY AS A PACKAGE: WHAT DOES IT MEAN TO HETEROGENEOUS CONSUMERS?.

No abstract provided.

• Supplemental Notes:
  • 16 P.: CHARTS; INCLUDES BIBLIOGRAPHICAL REFERENCES (P. 14-15). UNIVERSITY OF SYDNEY. WORKING PAPER, NO. ITS-WP-01-13 PERFORMED BY UNIVERSITY OF SYDNEY, INSTITUTE OF TRANSPORT STUDIES. "MARCH, 2001."
• Corporate Authors:

  UNIVERSITY OF SYDNEY AND MONASH UNIVERSITY

  Institute of Transport Studies, Key Centre in Transport Management
  Clayton, Victoria  Australia 
• Authors:
  • Hensher, David A
• Publication Date: 2001

Language

• English

Subject/Index Terms

• TRT Terms: Bus lines; Customer satisfaction; Quality control
• Geographic Terms: Australia
• Subject Areas: Economics; Motor Carriers;

Filing Info

• Accession Number: 00906801
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: TLIB
• Created Date: Jun 15 2001 12:00AM