SERVICE QUALITY AS A PACKAGE: WHAT DOES IT MEAN TO HETEROGENEOUS CONSUMERS?.
No abstract provided.
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Supplemental Notes:
- 16 P.: CHARTS; INCLUDES BIBLIOGRAPHICAL REFERENCES (P. 14-15). UNIVERSITY OF SYDNEY. WORKING PAPER, NO. ITS-WP-01-13 PERFORMED BY UNIVERSITY OF SYDNEY, INSTITUTE OF TRANSPORT STUDIES. "MARCH, 2001."
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Corporate Authors:
UNIVERSITY OF SYDNEY AND MONASH UNIVERSITY
Institute of Transport Studies, Key Centre in Transport Management
Clayton, Victoria Australia -
Authors:
- Hensher, David A
- Publication Date: 2001
Language
- English
Subject/Index Terms
- TRT Terms: Bus lines; Customer satisfaction; Quality control
- Geographic Terms: Australia
- Subject Areas: Economics; Motor Carriers;
Filing Info
- Accession Number: 00906801
- Record Type: Publication
- Source Agency: UC Berkeley Transportation Library
- Files: TLIB
- Created Date: Jun 15 2001 12:00AM