A PRAGMATIC APPROACH TO QUALITY IMPROVEMENT.

SUBTITLE: THIS IS THE STORY OF A MANAGER WHO MADE A HUGE CONTRIBUTION TO SUPPLY CHAIN EFFECTIVENESS. ED PEARSON'S FIVE-STEP APPROACH TO QUALITY IMPROVEMENT APPLIED EQUAL MEASURES OF COMMON SENSE AND CREATIVITY. HE ENCOURAGED HIS PEOPLE TO SELECT THE LEADERSHIP AND SET THE GROUND RULES FOR THE QUALITY INCENTIVES. AT THE SAME TIME, HE MADE USE OF A VALUABLE CONCEPT HE CALLS "EMPLOYEE CIVIC VIRTUE" -- INCENTIVES FOR EVERYONE TO ACT FOR THE GREATER GOOD OF THE ORGANIZATION.

Language

  • English

Media Info

Subject/Index Terms

  • TRT Terms: Logistics; Management
  • Subject Areas: Administration and Management; Freight Transportation;

Filing Info

  • Accession Number: 00957193
  • Record Type: Publication
  • Source Agency: Northwestern University, Evanston
  • Files: TLIB
  • Created Date: Jul 6 2004 12:00AM