HOW PHILIPS REDUCED RETURNS

SUBTITLE: THE ANSWER TO REDUCING THE COST OF RETURNS DOES NOT ALWAYS LIE IN IMPROVING YOUR REVERSE LOGISTICS OPERATIONS. AT PHILIPS CONSUMER ELECTONICS, THE RETURNS MANAGEMENT DEPARTMENT HAS FOCUSED ON HOW IT CAN STOP RETURNS BEFORE THEY EVEN ENTER THE REVERSE SUPPLY CHAIN. BY TAKING PREVENTATIVE STEPS SUCH AS IMPROVING A PRODUCT'S EASE OF USE, ENFORCING COMPANY POLICIES, AND REVITALIZING THE SERVICE NETWORK, PHILIPS HAS CUT ITS RETURNS BY MORE THAN $100 MILLION PER YEAR.

Language

  • English

Media Info

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Filing Info

  • Accession Number: 00955019
  • Record Type: Publication
  • Source Agency: Northwestern University, Evanston
  • Files: TLIB
  • Created Date: Apr 29 2004 12:00AM