ESSO LONDON AIRPORT REFUELLING CONTROL CENTRE REDESIGN--AN ERGONOMICS CASE STUDY

Growth in traffic through London Airport (Heathrow), shortening of aircraft turn-around times, and other factors were reflected in the Esso Company's refuelling service by additional stress on their controllers and by shift supervisors spending time backing-up the controller instead of on general supervision duties. After an initial review of the ergonomic redesign of the control functions and the control offices at the Esso Refueling Control Centre, illustrating the need for a comprehensive approach to this type of problem.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00036870
• Corporate Authors:

  IPC Science and Technology Press Limited

  IPC House, 32 High Street
  Guildford, Surrey  England 
• Authors:
  • SHACKEL, B
  • Klein, L
• Publication Date: 1976-3

Media Info

• Pagination: p. 37-45
• Serial:
  • Applied Ergonomics
  • Volume: 7
  • Issue Number: 1
  • Publisher: Elsevier
  • ISSN: 0003-6870
  • EISSN: 1872-9126
  • Serial URL: http://www.sciencedirect.com/science/journal/00036870

Subject/Index Terms

• TRT Terms: Ergonomics; Human factors; Refueling; Turnaround time
• Identifier Terms: Heathrow Airport
• Old TRIS Terms: Airside design and operations
• Subject Areas: Aviation; Safety and Human Factors; Terminals and Facilities;

Filing Info

• Accession Number: 00163502
• Record Type: Publication
• Source Agency: Engineering Index
• Files: TRIS
• Created Date: Sep 28 1977 12:00AM