DETERMINANTS OF SERVICE QUALITY IN THE COMMERCIAL AIRLINE INDUSTRY: DIFFERENCES BETWEEN BUSINESS AND LEISURE TRAVELERS /

No abstract provided.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • JOURNAL OF TRAVEL & TOURISM MARKETING, V. 3, NO. 1 (1994), P. 19-47.
• Authors:
  • OSTROWSKI, PETER L
  • O'BRIEN, TERRENCE V
  • GORDON, GEOFFREY L
• Publication Date: 1994

Language

• English

Media Info

• Serial:
  • Journal of Travel and Tourism Marketing
  • Publisher: Haworth Press
  • ISSN: 1054-8408
  • Serial URL: http://www.haworthpressinc.com/store/product.asp?sku=J073

Subject/Index Terms

• TRT Terms: Air travel; Business trips; Customer service
• Subject Areas: Aviation;

Filing Info

• Accession Number: 00850786
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Mar 20 1995 12:00AM