A LEADERSHIP GUIDE TO QUALITY IMPROVEMENT FOR EMERGENCY MEDICAL SERVICES SYSTEMS
This manual provides a useful guide for Emergency Medical Services (EMS) system leaders to use to improve quality within their organizations. The manual encourages EMS leaders to integrate continuous quality improvement (QI) practices into EMS operations to the extent that those practices become an essential and seamless part of normal EMS routines. The document uses the Malcolm Baldridge Quality Program as a model to guide an organizations' QI efforts and to evaluate its progress. The Baldridge program identifies seven key action areas or categories. The QI information in the manual is organized according to those seven categories, as follows: 1. Leadership; 2. Information and Analysis; 3. Strategic Quality Planning; 4. Human Resource Development and Management; 5. EMS Process Management; 6. EMS System Results; and 7. Satisfaction of Patients and Other Stakeholders.
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Corporate Authors:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, DC United States 20590 - Publication Date: 1997-9
Language
- English
Media Info
- Features: Figures;
- Pagination: 149 p.
Subject/Index Terms
- TRT Terms: Analysis; Emergency medical services; Guides to information; Human resources management; Improvements; Information management; Information, data, and knowledge; Leadership; Management; Needs assessment; Quality control; Strategic planning
- Uncontrolled Terms: Human resources; Quality; User needs
- Old TRIS Terms: Guides
- Subject Areas: Administration and Management; Data and Information Technology;
Filing Info
- Accession Number: 00756326
- Record Type: Publication
- Source Agency: National Highway Traffic Safety Administration
- Report/Paper Numbers: HS-808 623
- Files: HSL, NTL, USDOT
- Created Date: Nov 6 1998 12:00AM