DIAL-A-RIDE SERVICE IN SANTA CLARA COUNTY

Late in 1974 and early in 1975 the Santa Clara County Transit District initiated, operated, and then discontinued a demand- responsive dial-a-ride system within a span of 5 1/2 months. This system's failure was primarily the result of poor systems planning. Specifically, four major mistakes led to the death of the system: an inadequate customer communication system, starting the entire system at once, an inadequate number of vehicles, and taxicab buyout. Each of these four mistakes is discussed in detail, and recommendations are made for instituting dial-a- ride systems. Getting through the difficulties of the start-up period is emphasized. Costs are discussed, and some relevant cost data are preseted. /Author/

• Record URL:
  http://onlinepubs.trb.org/Onlinepubs/trr/1976/608/608-008.pdf
• Summary URL:
  http://scholar.google.com/scholar_lookup?title=DIAL-A-RIDE+SERVICE+IN+SANTA+CLARA+COUNTY&author=R.+Carlson&publication_year=1976
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/03611981
• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Urban Transport Service Innovations (Paratransit) and Task Force for Conference on Demand-Responsive Transportation Systems and Other Paratransit Services. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Authors:
  • Carlson, Robert C
• Publication Date: 1976

Media Info

• Media Type: Digital/other
• Features: References;
• Pagination: pp 48-53
• Monograph Title: Demand-responsive transportation systems and other paratransit services
• Serial:
  • Transportation Research Record
  • Issue Number: 608
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Costs; Customers; Demand responsive transportation; Paratransit services; Taxicabs; Transportation planning; Vehicles
• Geographic Terms: Santa Clara County (California)
• Subject Areas: Finance; Highways; Planning and Forecasting; Public Transportation; Vehicles and Equipment;

Filing Info

• Accession Number: 00156108
• Record Type: Publication
• ISBN: 0309025834
• Files: TRIS, TRB
• Created Date: Aug 4 1981 12:00AM