MAPLIN MANAGEMENT ASPECTS -- AUTOMATION AND PASSENGER SERVICE

Managing in the 80's a new airport like Maplin will present a different challenge from that which faced the first managers of existing airports. Both the size and the technological content will be different. Objectives and management styles must be carefully chosen and defined, and the airport manager must ensure that the whole airport system gives a high level of passenger service. To do this he must know what the passenger really wants, not what he thinks the passenger wants. It will be difficult to permit large numbers of individual, autonomous organizations to operate in parallel without adversely affecting the level of passenger service. A large degree of automation throughout the whole airport system will be necessary if the maximum planned capacity, approximately 125 million passengers per annum, is to be achieved.

• Supplemental Notes:
  • From airports for the 80's Proceedings of the 4th World Airports Conference, London, England 3-5 April, 1973.
• Corporate Authors:

  Institution of Civil Engineers

  One Great George Street, Westminster
  London,   United Kingdom  SW1P 3AA
• Authors:
  • Whitford, P
• Conference:
  • From airports for the 80's Proceedings of the 4th World Airports Conference, London, England 3-5 April, 1973.
• Publication Date: 1973

Media Info

• Pagination: p. 125-129

Subject/Index Terms

• TRT Terms: Airport capacity; Airport operations; Automation; Forecasting; Level of service; Travel demand
• Identifier Terms: Maplin Airport
• Geographic Terms: London (England)
• Old TRIS Terms: Airport management
• Subject Areas: Aviation; Operations and Traffic Management; Terminals and Facilities;

Filing Info

• Accession Number: 00155904
• Record Type: Publication
• Source Agency: International Aerospace Abstracts
• Report/Paper Numbers: Proceeding
• Files: TRIS
• Created Date: Sep 28 1977 12:00AM