EXPLORING DISPATCHER CHARACTERISTICS AND THEIR EFFECT ON DRIVER RETENTION

Although demand is high for commercial truck drivers, many aspects of the profession have prompted large numbers of drivers to leave the industry. Turnover rates are as high as 300% and the cost to a carrier company may be as high as $10,000 to replace a single driver. This paper explores the topic of dispatcher characteristics and their effect on driver retention and attempts to identify the variables associated with dispatchers who have lower turnover rates among their drivers. Such variables include dispatcher attitudes, behaviors, personal demographics, and job characteristics. Research has shown that driver retention is strongly related to internal relationships, such as those with dispatchers, that can be controlled by management. Various dispatcher and driver relational factors are discussed and explored that may contribute to driver retention, such as dispatcher responsiveness to driver concerns and requests for better training.

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00781905
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jan 3 2000 12:00AM