MOTOR CARRIER QUALITY PROGRAMS, MEASUREMENT AND PERFORMANCE: A COMPARISON OF U.S. AND CANADIAN FIRMS

The Free Trade Act of 1989 and NAFTA in 1992 generated a significant increase in trade between Canada and the U.S. and created a large competitive, cross-border transportation market. Given the new atmosphere, this paper seeks to determine if there are significant differences between U.S. and Canadian motor carriers related to quality programs, quality measurement, and quality performance. Results from a survey of 79 trucking companies reveal some interesting differences, but do not overshadow the largely similar quality performance and behavior of motor carrier firms in Canada and the U.S. In this case, it appears that free trade tends to be an equalizer despite differing cultures, legal structures, and regulatory environments.

  • Corporate Authors:

    Transportation Research Forum

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  • Authors:
    • Kling, J A
    • Sirgey, D J
  • Conference:
  • Publication Date: 1997-10

Language

  • English

Media Info

  • Features: References; Tables;
  • Pagination: p. 269-278
  • Serial:
    • Volume: 1

Subject/Index Terms

Filing Info

  • Accession Number: 00766621
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 27 1999 12:00AM