MAKING THOSE TOUGH DECISIONS

The notion of training supervisors to become more effective and teaching them how to make their employees more efficient is, arguably, a relatively new notion. This paper reviews human resources and personnel management techniques and theories to seek answers to such questions as: what is the best way to choose the right candidate; or what kind of training do first line supervisors need to be successful in their new positions? The paper recommends a training program with several components; such as: a thorough explanation of the company's structure, goals and values; a detailed explanation of the supervisors' responsibilities and duties, and how these duties are expected to be executed; and, a strong emphasis on interpersonal communication.

  • Corporate Authors:

    American Public Transportation Association

    1201 New York Avenue, NW
    Washington, DC    20005
  • Authors:
    • Zech, B
  • Conference:
  • Publication Date: 1999

Language

  • English

Media Info

  • Pagination: p. 10-13

Subject/Index Terms

Filing Info

  • Accession Number: 00766435
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 21 1999 12:00AM