ROAD USER SATISFACTION SURVEY 1997. FINAL REPORT

The 1997 Road User Specification Study is the third annual study commissioned by the Highways Agency to track awareness of and satisfaction with its services. The study comprised: (1) a large scale household survey of the population; (2) a telephone survey of callers to the Highways Agency Information Line; (3) consultation with representatives of the Road Users' Committee; (4) a programme of qualitative research involving focus group discussions and depth interviews. Results are discussed in the folowing areas: travel on motorways and trunk roads, opinions of motorways and trunk roads, awareness and opinions of the Highways Agency, priorities for improvements to motorways and trunk roads, awareness and opinions of the road users charter, awareness and opinions of the Highways Agency Information Line, the network in context (potential use of alternative modes of transport and opinions on future policy issues).

  • Corporate Authors:

    HIGHWAYS AGENCY

    ST CHRISTOPHER HOUSE
    SOUTHWARK STREET, LONDON  United Kingdom  SE1 OTE
  • Publication Date: 1998-4

Language

  • English

Media Info

  • Pagination: 70p+a p.

Subject/Index Terms

Filing Info

  • Accession Number: 00768727
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: Sep 10 1999 12:00AM