Performance evaluation in the US transport system is well underway according to the trade press; its use by Canadian firms is less well known. This paper reports some of the preliminary findings of the second phase of a three-phase research study now under way to examine the assessment of carrier performance by users and suppliers of North American transportation services. Phase I examined the approaches of cargo suppliers (manufacturers) to the evaluation of their transport suppliers' performance to understand the business practices taking place. Detailed case studies of user companies is the part of Phase I that remains to be completed. Phase II will examine similar elements from the viewpoints of carriers and logistics service firms. This paper focuses on the preliminary findings of the carrier component of phase II and is intended to stimulate debate on the entire topic of buyer-seller relationships and the current realities of selling transport services.

  • Availability:
  • Corporate Authors:

    Taylor & Francis

    4 Park Square, Milton Park
    Abingdon,   United Kingdom  OX14 4RN
  • Authors:
    • Brooks, M R
  • Publication Date: 1999


  • English

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Filing Info

  • Accession Number: 00764344
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: May 28 1999 12:00AM