PASSENGER INFORMATION SERVICES: A GUIDEBOOK FOR TRANSIT SYSTEMS

This guidebook will be of interest to marketing and graphics professionals, customer service personnel, schedulers, transit planners, operating staff, and others who need to be conversant with the design, distribution, and placement of passenger information materials for public transit systems. This guidebook provides instructions for designing passenger information aids. The research focused on traditional media (e.g., schedules, maps, and signage) for presentation of information. The guidebook consists of three sections. The first section addresses the basic information needs of transit passengers, including wayfinding behavior and decision making during a trip. The second section describes route guidance information and, where appropriate, provides examples to illustrate this information. The third section discusses the design and format details for information aids (e.g., print sizes, visual contrast, use of color and symbols, and map legends).

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  • Supplemental Notes:
    • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
  • Corporate Authors:

    Transportation Research Board

    500 Fifth Street, NW
    Washington, DC  United States  20001

    Texas Transportation Institute

    Texas A&M University System, 1600 E Lamar Boulevard
    Arlington, TX  United States  76011
  • Publication Date: 1999

Language

  • English

Media Info

  • Features: Appendices; Figures; References; Tables;
  • Pagination: 58 p.
  • Serial:
    • TCRP Report
    • Issue Number: 45
    • Publisher: Transportation Research Board
    • ISSN: 1073-4872
  • Publication flags:

    Open Access (libre)

Subject/Index Terms

Filing Info

  • Accession Number: 00763111
  • Record Type: Publication
  • ISBN: 0309063213
  • Report/Paper Numbers: Project A-12 FY '96
  • Files: TRIS, TRB, ATRI
  • Created Date: Apr 22 1999 12:00AM