APPLICATIONS OF TQM IN PUBLIC TRANSIT FIRMS

This study examines two applications of total quality management (TQM) in public transit firms. It develops a model of organizational transformation process and assesses the TQM applications based upon this model. Further, it develops principles that transit firms can follow in implementing TQM.

Language

  • English

Media Info

  • Pagination: p. 79-94
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00730161
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Dec 17 1997 12:00AM