Interline Service Management (ISM) is a framework of carrier business processes tailored by each carrier. It is a reengineered business process for managing shipments from origin to destination. These business processes include marketing, customer service, equipment management, and the service and design of the transportation function of railroads. ISM also involves electronic data interchange. Finally, ISM is a central information system; and it also represents continuous improvement in the industry. This paper presents an overview of ISM in the railroad industry.

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  • Supplemental Notes:
    • This paper was presented in Forum Session "The Interline Service Management Initiative: A Status Report". These proceedings, Volume 8 of the TRF 36th Annual Conference, were funded by the UPS Foundation.
  • Corporate Authors:

    Transportation Research Forum

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  • Authors:
    • French, P
  • Conference:
  • Publication Date: 1994


  • English

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Filing Info

  • Accession Number: 00728791
  • Record Type: Publication
  • Report/Paper Numbers: Volume 8
  • Files: TRIS
  • Created Date: Nov 11 1996 12:00AM