This report presents information related to emergency medical services (EMS) that was obtained in two national telephone surveys of the driving-age public (age 16 and older) conducted for the National Highway Traffic Safety Administration (NHTSA). Those surveys are the 1995 NHTSA Customer Satisfaction Survey and the 1994 Motor Vehicle Occupant Safety Survey. In general, the public expresses confidence in EMS. Almost three quarters (70%) expect an ambulance will arrive within ten minutes of being called, and two-thirds (67%) are very confident that the emergency workers would know what to do regardless of the type of emergency. More than 90% are aware of an emergency 9-1-1 number. Confidence in EMS varied by ethnic and racial characteristics. When asked what concerns they might have about stopping to help injured crash victims, most persons asserted that they would have no concerns and would stop. Yet many persons may be ill-equipped to provide the needed assistance. Fewer than one-third of the public (31%) have taken any kind of emergency or first aid training in the past five years. Prior training in emergency or first aid procedures was more prevalent among those who had completed more years of schooling. But these also were the persons who tended to voice the greatest reluctance to stop and help at a crash scene.

  • Record URL:
  • Supplemental Notes:
    • Date on cover (November 1996) differs from that on documentation page (July 1996).
  • Corporate Authors:

    Schulman, Ronca, and Bucuvalas, Incorporated

    145 E 32nd Street, 5th Floor
    New York, NY  United States  10016

    National Highway Traffic Safety Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Authors:
    • Boyle, J M
  • Publication Date: 1996-7


  • English

Media Info

  • Media Type: Digital/other
  • Features: Appendices; Figures; Tables;
  • Pagination: 35 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00732408
  • Record Type: Publication
  • Report/Paper Numbers: HS-808 488
  • Contract Numbers: DTNH22-93-D-05135
  • Files: HSL, NTL, TRIS, USDOT
  • Created Date: Feb 18 1997 12:00AM